Return policy

Return Policy – Emma Edmonton

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@emmaedmonton.com.

If your return is accepted, we’ll send you a return shipping label, as well as detailed instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@emmaedmonton.com.

Order Cancellation Policy

We accept order cancellations within 24 hours of purchase.
If you wish to cancel your order, please contact us within this timeframe.

After 24 hours, orders are automatically processed with our warehouse and suppliers.
Once this process begins, inventory is reserved, shipping preparations start, and supplier costs are incurred — making it no longer possible to cancel the order.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products (such as special orders)
Personal care items (such as beauty or hygiene products)
Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions or concerns about a specific item, please reach out to info@emmaedmonton.com.

Exchanges

The fastest way to get what you want is to return the item you have, and once your return is accepted, make a new purchase for the desired item.

Refunds

We will notify you once we’ve received and inspected your return, and inform you whether the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@emmaedmonton.com.

Return Shipping

If you wish to return an item, please note that all returns must be sent to our overseas warehouse.

We are happy to accept eligible returns; however, customers are responsible for a return shipping fee of $20 CAD, which covers international handling and processing.

Once your return is received and confirmed at our warehouse, we will issue a refund for the item.
Original shipping fees (if any) are non-refundable.

To initiate a return, please contact our customer support team at info@emmaedmonton.com, and we’ll provide you with the return instructions and return address.