Privacy Policy

This Privacy Policy describes how Emma Edmonton (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Emma Edmonton (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Customer support information including any details you include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other details regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payments in order to fulfill your orders.
When you visit our Site or interact with our Services or advertisements, we or third parties may automatically collect certain information using tracking technologies like pixels, beacons, or cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to process your orders, fulfill your purchases, manage your account, arrange shipping, and facilitate returns or exchanges.
Marketing and Advertising: We may use your information to send promotional materials, emails, or to show you relevant ads.
Security and Fraud Prevention: We use your information to detect or prevent fraudulent or illegal activity.
Communication and Support: We use your information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For information about the Cookies we use with Shopify, visit:
👉 https://www.shopify.com/legal/cookies

You can control Cookies through your browser settings. However, blocking Cookies may impact your user experience or disable certain features of the Site.

Our website also recognizes the Global Privacy Control (GPC) signal. To learn more about GPC, visit:
👉 https://globalprivacycontrol.org/

How We Disclose Personal Information

We may share your information in the following situations:

With vendors and third parties who perform services on our behalf (e.g., payment processing, shipping, data analytics).
With business and marketing partners.
When you direct us or consent to the sharing.
Within our corporate group.
To comply with legal obligations or in connection with a business transaction.

We do not sell or disclose sensitive personal information without your consent.

Third Party Websites and Links

Our Site may contain links to third-party websites. Please review their privacy and security policies, as we are not responsible for their practices or content.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under 16 years old. If you believe we have collected such information, please contact us to request deletion.

Security and Retention of Your Information

We use reasonable safeguards to protect your information but cannot guarantee absolute security. We retain personal information only as long as necessary to provide our Services, comply with laws, or resolve disputes.

Your Rights

Depending on your location, you may have rights to:

Access, delete, or correct your data
Receive a copy of your information (data portability)
Restrict or object to processing
Withdraw consent
Opt out of promotional emails

You can exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how we process your information, please contact us using the information below. You may also have the right to contact your local data protection authority.

International Users

Your personal data may be transferred and processed outside your home country. We use appropriate legal mechanisms such as the European Commission’s Standard Contractual Clauses to ensure adequate protection.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us:
📧 info@emmaedmonton.com